We know it’s frustrating when you don’t know what your order from other food delivery apps will cost, until they add their surprise fees at the very end. At Domino’s, we don’t do surprise fees. Instead, we’re giving away Surprise Frees™, because we think the only surprise you should get is free food.
Other food delivery apps tack on those surprise fees that can really increase the price of your order. Sometimes, it’s service fees. Other times, there’s a city fee or small order fee that you didn’t even know existed.
Delivery apps can also hurt small restaurants by charging them hefty fees. Support your local restaurants by ordering and carrying out directly from them.
To help local restaurants impacted by fees charged to them by other food delivery apps, Domino’s franchisees across the country purchased over $100,000 in gift cards from small restaurants in their communities to hand out to Domino’s customers. You don't have to take our word for it though; listen to what local restaurant owners had to say below.
GIFT CARDS NO LONGER AVAILABLE. GIFT CARDS DISTRIBUTED WITH CUSTOMERS' DELIVERY ORDERS FROM 11/6/21-11/14/21.
Ordering delivery online or through the Domino’s app, you could win:
Domino’s is surprising randomly selected customers across the U.S. with free menu items now through Jan. 9, 2022 when they order delivery online. Surprise Frees will be given to one in fourteen existing delivery orders.
Domino’s delivery customers who order online are eligible to receive Surprise Frees.
The Surprise Frees promotion will be available from July 26, 2021 through January 9, 2022.
Other food delivery apps charge customers with hidden city or service fees. Not Domino’s. We charge customers one straightforward delivery fee because we believe that level of transparency is what customers want and deserve.
No, Surprise Frees cannot be exchanged.
Domino’s will notify each customer who is randomly selected for a Surprise Free through the order confirmation page and in the order confirmation email. Domino’s stores will also place a Surprise Frees sticker on the box of the free menu item.
Yes. We are encouraging customers to order directly from their favorite local restaurants because other delivery apps charge these restaurants hefty fees that take away from their profits. We want to support these restaurants as much as we can and the best way to do so is by ordering/picking up directly. (All gift cards were distributed between 11/6/21 and 11/15/21 with delivery orders.)